FAQs
CREATIVE PROCESS
No. The Creative Department will correspond with you through email. Creative team members do not call advertisers unless we have issues with reaching you via email and/or we have questions/issues with designing your ad. Our preferred method of contact is email, due to its tracking abilities.
If you need to speak with a creative team member, you can give us a call.
You can expect to see your first proof within 5-7 business days. Proofs are generally emailed on Fridays.
If you do not see your ad within the given time frame, please check your spam folder. Although rare, during busier times, please allow up to 10 business days. This excludes holidays.
Typically, we create your initial draft based on your website, unless you request otherwise. Once we send your proof via email, we will ask for your high-resolution logo and any additional digital assets or information required.
If you already have a clear vision for your ad or would like to provide specific assets, you may submit your files and copy directly to the creative department.
Please note that we accept only PDF, JPEG, and SVG file formats. Do not send MS Word or MS Publisher files containing image attachments—please convert these files to PDF before submitting.
If it’s been longer than 10 business days, please be sure to check your spam folder before requesting another proof to be sent. If you still do not see a proof, please give us a call or send us an email.
You may revise your ad up to three times. Please review your proof/s carefully.
When requesting changes, please gather all revisions (or as many as possible) to be submitted at one time. You will be allowed 3 revision submissions. This does not mean that you can only change 3 items. This means that you can submit revisions on three different occasions.
Additional revisions will incur fees. This fee ensures proofs are carefully reviewed, revisions are not abused and are thoughtfully requested. More revisions are allowed only at the discretion of your creative team member. Otherwise, we reserve the right to impose additional fees.
If you have any additional questions regarding this policy, please direct them to creative @ avenaire.co.
You can email your ad artwork to art to creative @ avenaire.co. You will receive a confirmation email when we’ve received your file (within 1-2 business days, but typically the same day. If it’s been more than 3 business days and you haven’t received a confirmation email about your ad submission, chances are we didn’t receive it or our confirmation went to your spam folder. Please give us a call to confirm if it’s been more than 3 business days.
If your file is too large to email, you can submit your ad to us using a file transfer website. Our preferred options are WeTransfer.com, or Google Drive.
There is a flat rate fee for design services. Fees for various ad sizes can be found on the reservation page. You have the option to purchase your ad with Design Services included or just the advertisement alone.
If you made a purchase over the phone, you must notify your sales agent at the time of purchase that you want our creative team to design your ad, otherwise, your reservation won't include design services.
If you stated that you would submit artwork but later decide you want our team to design the ad, please notify us as soon as possible so we can schedule your ad build and assign your design to a team member.
Fantastic! With your upgrade, you now have additional space for imagery and copy, improved placement, and increased visibility.
If you are submitting your own print-ready ad, please send the new artwork to the Creative Team as soon as possible.
If you’re unsure whether you’ll be submitting your ad, please contact the Creative Department so we can properly process your upgrade.
If we are designing your upgraded ad, you can expect to receive the new proof within 5-7 business days. As always, please check your spam folder. If you do not receive your proof within 10 business days, let us know.
You have the option to request to go into our next edition instead. There is no fee for this. However, you must make this request before we go to print, and the request must be by email.
We will attempt to reach out to you for final approval and/or ad submissions before printing, however, it is the advertisers’ responsibility to get the ad revised, approved and/or submitted in a timely fashion. All advertisers are given an artwork deadline when they first purchase. If you miss your deadline, contact us right away so we can assist you.
In the event you aren’t in contact with us and you haven’t submitted your ad before we go to print, we will design an ad and run it as is for you. If you don’t revise/approve your ad by the time we go to print, the ad will run as is based on the last proof sent to you.
Yes. Once approved, the ad is yours! Just send us an email requesting the final artwork and we will send over a full bleed, cmyk, print ready digital file of your completed ad.
ALERTS & UPDATES
I was expecting a call regarding my ad/design/book, why hasn’t anyone called me?
We will only reach out to you when needed:
- If we need artwork and haven’t received your ad yet.
- If we have an issue with designing your ad.
- If there is some other issue we can’t resolve without your input.
Our preferred method of contact is email. Typically, we only call you if email is not a viable option or if it’s a time sensitive issue. Of course, if you want or need to speak with us, you’re welcome to call the design desk.
Print dates vary. We reserve the right to make necessary schedule changes without notice. Avenaire team members work diligently to get our publications out to the public within our proposed schedule date, however, occasionally we must adjust dates to accommodate sales, number of ads, revisions, approvals, holidays and unexpected events such as weather (hurricanes) which can lead to temporary adjustments to office hours.
Although we would love to contact each advertiser personally to provide updates, it is unfeasible. We simply have too many advertisers to reach out to each one individually. Instead, we include a notice about these potential schedule changes during your purchase check out process.
RELEASES & TIMELINES
The publication may not yet be ready for printing, possibly due to pending final approvals or, in rare cases, a late sale. Rest assured, it will be printed within a reasonable timeframe, and you will receive the full duration of your advertising.
Your ad run is never affected by distribution dates because it begins on the day the books are distributed. You will receive the full run without losing any time.
MARKETS & CATEGORIES
BOOK MARKETS: This is the edition you’re advertising in. In most cases it is the name of your city/state. If you’re not sure, you can ask your sales agent which market you’re advertising in. (For example: Chicago, Westchester County NY, Seattle, Palm Beaches, Long Island, Denver)
CATEGORIES: All advertisers are listed under an industry categories to be featured in the directory portion of our books. (For example: real estate agent, fitness studio, restaurant, boutique retailer, photographer, landscaping service, IT consultant, etc. If you still aren’t sure what category you want to be featured as, you can ask your sales agent for guidance)
RESERVATIONS & REFUNDS
All sales are final and non-refundable, as noted at checkout. Rest assured, Avenaire will fulfill our commitment by designing your ad and publishing it online and in print. Once your category is reserved, it is removed from availability and the design process begins. If you have any questions about your purchase, your sales agent is happy to assist.
An upgrade is an additional change to your ad to improve its space, to include more content or placement to improve your ads’ visibility.
You can upgrade to a larger size, or you can purchase special placement in the book (or both). Please reach out to your Avenaire sales agent for more information and pricing.
If you’d like to upgrade your ad, please contact your sales agent. If you’re unsure who your agent is, the Design Desk can connect you with someone in the Sales Department to assist.
Please pay close attention to new artwork deadlines, as print dates cannot be adjusted to accommodate upgrades. It’s important to work closely with your designer to ensure your ad is approved or submitted on time, especially if the upgrade occurs close to the print date.